MYcleans Terms and Conditions
These Terms and Conditions govern the use of MYcleans services. By placing an order with MYcleans, customers agree to comply with the following terms.
1. Services Provided
MYcleans provides toilet tissue supply and delivery services to residential and commercial customers. Product availability may vary depending on stock and delivery location.
2. Orders and Payments
- All orders must be confirmed before processing and delivery.
- Payments may be made through approved payment methods provided by MYcleans.
- Full or partial payment may be required before delivery depending on the order type.
- Prices are subject to change without prior notice.
3. Delivery Policy
- MYcleans aims to deliver orders within the agreed delivery timeframe.
- Delivery schedules may vary due to weather conditions, traffic, supplier delays, or unforeseen circumstances.
- Customers are responsible for providing accurate delivery addresses and contact information.
- Failed deliveries due to incorrect information or customer unavailability may attract additional delivery charges.
4. Subscription and Recurring Deliveries
- Customers subscribed to recurring deliveries agree to the selected delivery frequency.
- Subscription plans may be paused, modified, or canceled with prior notice.
- MYcleans reserves the right to adjust delivery intervals based on product availability or operational requirements.
5. Returns and Refunds
- Returns are accepted only for damaged, defective, or incorrect products reported within 24 hours of delivery.
- Refunds or replacements will be processed after product verification.
- Opened or used tissue products may not qualify for return due to hygiene reasons.
6. Customer Responsibilities
Customers agree to:
- Provide accurate order and delivery information
- Ensure safe and accessible delivery locations
- Treat MYcleans staff and delivery personnel respectfully
7. Product Availability
MYcleans reserves the right to substitute products with similar alternatives when certain brands or sizes are unavailable. Customers will be informed where necessary.
8. Limitation of Liability
MYcleans shall not be held responsible for delays, losses, or damages caused by circumstances beyond reasonable control, including weather conditions, transportation disruptions, supplier shortages, or emergencies.
9. Privacy Policy
Customer information collected by MYcleans will be used solely for order processing, delivery, customer communication, and service improvement. Personal information will not be sold or shared with unauthorized third parties.
10. Changes to Terms and Conditions
MYcleans reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the service constitutes acceptance of the updated terms.
11. Contact Information
For questions, complaints, or service inquiries, customers may contact:
MYcleans
Phone: 204-970-0620
Website: MYcleans
mycleans 